Terms + Conditions

 
 
  • Check in: 3:00 pm……Check out: 1:00 pm, Late check-out upon availability. 
  • Pets are not allowed, some exceptions may apply. 
  • Prices are subject to change without notice. 
  • Extra bed in room: USD$ 30. 
  • The availability of some rooms may be subject to change at any time without notice. 
  • Any damage to the property will be charged.

Payment Policy

  • Rates are quoted in USD (current exchange rate for Quetzales will be applied) Meals, transportation, tours, and other services are charged separately. 
  • To hold a room, we require a valid credit card. Upon checkout, payment can be made by credit card or cash. We reserve the right to request prepayment of the entire amount 30 days in advance on certain holidays or busy weekends. 
  • Your card will be charged the FULL value of your reservation 4 days prior to your arrival (30 days prior for Holiday rates).
  • Please note that a change in the length or dates of your reservation may result in a rate change.

Cancellation Policy

  • If the room is cancelled less than two weeks (four weeks during Semana Santa and Christmas/New Year) prior to arrival date, the charges of the full price will be charged unless we are able to rebook the room, in which we will refund in full. Special circumstances will be considered. 
  • You may cancel your reservation for no charge until 4 days prior to your arrival. 
  • If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card.